Hôtel Novotel Valenciennes

I have stayed at this hotel before and was already well impressed with the family friendly atmosphere and many play options for my 4 year old son. This time was travelling with our family dog and was really impressed with the reception of the dog. Not only where dog bowls already prepared in our room, the dog was treated like royalty. Access more or less every where on the leash. Water served to him while we where having dinner. Room located on the bottom floor, so he did not need to climb stairs, when we wanted to go for a walk. Also the offer on kid games, block building corner and many outside games really make it a dream place for kids. A small game as a present for my son on arrival is also a very nice gesture. The location close to the highway in the north of france make it a perfect mid journey stop. On top of that the breakfast buffet is large and has very good quality products. The restaurant has a great choice as well.

The rooms were comfortable. The lady at the desk when we arrived was very friendly and helpful. My mother is disabled and she changed our rooms to the ground floor instead of the 1st floor seeing my mum struggle to walk up the stairs.

The hotel is amazing for families with really thoughtful extras, such as board games in the bar, table football games, even a reading book for children and a bookshelf for adults. It was lovely and clean, downstairs was very modern. The rooms were large and super clean, but a little dated. The concierge/ receptionist was a wonder. She gave us a fabulous welcome, and really looked after every single guest. Breakfast was brilliant

Super friendly staff, very comfortable bed with amazing sheets. Location was great for my purpose and close to the motorway. Nice little village within walking distance. Great restaurant with fantastic service. And the water machine was such a welcome addition.

Friendly and helpful staff. Meals in the restaurant were very good. Hotel is easy to get to off the motorway.